Shipping policy

Last updated: 25 August 2026

We ship right across Aotearoa New Zealand — quietly, quickly and in plain packaging. Here's exactly what to expect.

Shipping rates

  • Standard shipping (nationwide): $16.50, GST inclusive.
  • FREE standard shipping on orders of $150 or more.

All prices and shipping charges are in New Zealand dollars (NZD) and include GST.

Dispatch & delivery times

Orders are dispatched from within New Zealand, generally within 1–2 business days of your order being placed. Some orders are packed and shipped directly to you by our fulfilment partner rather than from a Coy address — either way, your order comes from us and we look after you throughout. Once on the way:

  • Urban / metro addresses: approximately 1–2 business days after dispatch.
  • Rural addresses: please allow an additional 1–2 business days.

We send orders with a tracked courier service, and larger orders may travel on a freight service. Delivery times are estimates, not guarantees, and can be affected by courier delays, public holidays or events outside our control.

Tracking

You'll receive a dispatch confirmation email with tracking as soon as your order leaves us. If your tracking hasn't moved for a few days, or an order looks stuck in transit, contact us at support@coy.co.nz and we'll chase it up for you.

Discreet packaging & billing

Discretion is standard, not an add-on. Every order ships in plain, unbranded packaging with no indication of the contents. The sender and any labelling reference "Coy" only. Your payment will appear on your bank or card statement as a discreet descriptor with no product details.

Getting your address right

Please double-check your delivery address at checkout. We can't be responsible for orders delayed or lost because of an incorrect or incomplete address supplied at checkout. If you spot a mistake, email us immediately and we'll do our best to update it before dispatch.

Delivery issues

If your order arrives damaged, is missing an item, or doesn't arrive, please contact us as soon as possible — ideally within 7 days of delivery, so we can lodge a claim with the courier while the trail is still open. Telling us later doesn't remove your rights. See our Returns & Refunds Policy for how faulty or damaged items are handled under the Consumer Guarantees Act 1993.

Where we ship

We currently ship within New Zealand. If you're outside New Zealand and would like to order, email support@coy.co.nz and we'll let you know if we can help.